Privacy Policy

Last updated: July 1, 2026

Zip's Mailbox Club is a small, family-run business in New Jersey. We make personalized letters for kids, and that means parents trust us with information about their children. We take that seriously. Here's the plain-English version of what we collect and what we do with it.

What we collect

• From you (the grown-up): your name, email, phone (optional), and mailing address - so we can mail the letters and reach you about your membership.
• About your child - always provided by you: first name, birthday, interests, favorites, and the notes and replies you choose to share. We use these for one purpose: making each letter feel like it was written just for your child. We never collect information from children directly.
• Payments: handled entirely by Stripe. Your card number never touches our systems.
• Website basics: we use Google Analytics to understand how visitors use the site (pages viewed, general location). No child profile data goes to analytics.

What we do with it

• Write and mail your child's personalized letters and surprises.
• Send you service emails (welcome, shipping notes, sign-in links, membership updates).
• That's it.

What we never do

• We never sell or rent your information - or your child's - to anyone.
• We never share your child's details with third parties, except the services that make the club run (secure database hosting, payment processing, email delivery).
• We never contact children. All emails and account access go to the parent or guardian.
• Photos or videos you send are only ever reshared publicly if you explicitly checked the photo-sharing box (you can change your mind anytime by emailing us).

Where it lives

Your account data is stored securely with Supabase (our database provider), protected so that only you - signed in with your email - can see your child's information. Payment records live with Stripe.

Your choices

• See or update: sign in to the parent portal anytime to view and edit everything we know.
• Delete: email zip@zipsmailboxclub.com and we'll delete your family's information promptly.
• Cancel: monthly memberships can be canceled anytime - one email does it.

Children's privacy

Our letters are for kids, but our website and accounts are for grown-ups. All information about a child is provided by, and controlled by, that child's parent or guardian. If you believe a child has submitted information to us directly, email us and we'll delete it.

Questions

Email zip@zipsmailboxclub.com - a real human (Mack, the founder) reads every message.

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